Terms of service
OVERVIEW
Welcome to ZAIB. The terms "we", "us" and "our" refer to ZAIB GLOBAL LTD, a company registered in England and Wales under company number 16199400, with its registered office at 5 Kellett Street, Uxbridge, England, UB10 0TX.
We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use the Services. Please read them carefully.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy https://zaibuk.com/policies/privacy-policy If you do not agree, you should not use our Services.
Nothing in these Terms affects your statutory rights as a consumer. Where any term conflicts with your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your statutory rights prevail.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years old, and that you consent to any minor dependents using the Services on devices you own or manage.
To use the Services you may be asked to provide information such as your email address, billing, payment and delivery details. You confirm that the information you provide is correct, current and complete.
You are responsible for keeping your account credentials secure and for activity on your account. You may not transfer, sell, assign or license your account to anyone else.
SECTION 2 — OUR PRODUCTS
We make every effort to represent our products accurately. Colours and appearance may differ from how they appear on your screen depending on your device and its settings.
Fabrics that are handwoven, hand-dyed, or hand-embroidered will show natural variation between pieces. This is characteristic of how they are made and is not a defect.
Product descriptions may change without notice. We may discontinue any product at any time and may limit quantities available to any person or region.
This section does not affect your right to receive goods that are of satisfactory quality, fit for purpose, and as described.
SECTION 3 — ORDERS
When you place an order you are making an offer to purchase. We may accept or decline your order. Your order is accepted, and a contract formed, when we send you a dispatch confirmation email.
If we do not accept, change, or cancel an order, we will contact you using the email address or phone number you provided, and refund any payment taken in full.
You can cancel an order before dispatch by emailing hello@zaibuk.com. Separately, you have a statutory right to cancel within 14 days of receiving your order. Returns, cancellation and refunds are governed by our Refund and Returns Policy https://zaibuk.com/policies/refund-policy , which forms part of these Terms.
You confirm that your purchases are for your own personal or household use and not for commercial resale.
SECTION 4 — PRICES AND PAYMENT
All prices are shown in GBP and include any applicable taxes. Delivery is free on UK orders.
The price charged will be the price in effect when you place your order, as set out in your order confirmation email. Prices, discounts and promotions may change without notice.
If we discover an error in the price of an item you have ordered, we will contact you before dispatch to ask whether you wish to continue at the correct price or cancel. We will not charge you the higher price without your agreement.
We may run promotions governed by their own terms. Where those conflict with these Terms, the promotion terms govern.
We accept payment by debit and credit card through Shopify Payments. You agree to provide accurate payment and account information and to keep it up to date.
SECTION 5 — SHIPPING AND DELIVERY
Delivery is governed by our Shipping Policy Link is in Footer section, which forms part of these Terms.
Delivery times shown are estimates. Where delivery is delayed by events outside our control, we will let you know as soon as we can.
Goods remain at our risk until they are delivered into your physical possession. If your order does not arrive, contact us and we will resolve it with the carrier.
If we fail to deliver within 30 days, or within any delivery period we have agreed with you, you may treat the contract as at an end and receive a full refund.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services — including trademarks, brands, text, images, graphics, video, audio, and the design, selection and arrangement of them — are owned by ZAIB GLOBAL LTD, its affiliates or licensors, and are protected by UK and international intellectual property law.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent.
ZAIB's names, logos, product names, designs and slogans are our trademarks or those of our licensors, and may not be used without our written permission. Shopify's name, logo and marks are trademarks of Shopify. All other marks belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
You may be given access to third-party tools through the Services which we do not monitor or control.
These are provided on an "as is" basis without endorsement. Your use of them is at your own discretion, and you should review the relevant provider's terms. We are not responsible for third-party tools, except where a loss is caused by our own negligence or breach.
New features released through the Services form part of the Services and are subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of third-party sites, and if you choose to leave our Services to visit them you do so at your own risk.
Please review the third party's own policies. Questions or complaints about third-party products and services should be directed to that third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ZAIB GLOBAL LTD. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage or loss resulting from purchased products and services. You release Shopify and its affiliates from claims arising from your purchases and transactions with us.
This does not affect any rights you have against us.
SECTION 10 — PRIVACY
Personal information we collect through the Services is subject to our Privacy Policy https://zaibuk.com/policies/privacy-policy . Certain personal information may also be subject to Shopify's own privacy policy.
Because the Services are hosted by Shopify, Shopify collects and processes information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and to third parties that may be located outside the United Kingdom. Our Privacy Policy sets out how we protect your data when this happens.
SECTION 11 — FEEDBACK AND REVIEWS
If you submit ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display it for any purpose, including commercial use.
You confirm that: you own or have the rights to your Feedback; you have disclosed any compensation or incentive you received in connection with it; and your Feedback complies with these Terms.
We are not obliged to keep Feedback confidential, to pay for it, or to respond to it.
Your Feedback must not infringe anyone's rights, be unlawful, defamatory, abusive or obscene, or contain malicious code. You must not use a false email address or misrepresent who you are. You are responsible for the Feedback you submit.
We may, but are not required to, remove Feedback we consider unlawful or objectionable.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Information in the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times or availability.
We may correct errors and update information at any time. Where an error affects an order you have already placed, we will contact you before dispatch rather than proceeding on incorrect terms.
SECTION 13 — PROHIBITED USES
You may use the Services for lawful purposes only. You may not use them: for any unlawful or malicious purpose; to breach any applicable law or regulation; to infringe our intellectual property or that of others; to harass, abuse, defame or intimidate our staff or any other person; to transmit false or misleading information; to send spam or unsolicited promotional material; to impersonate any person or entity; or to interfere with anyone else's use of the Services.
You also agree not to: upload viruses or malicious code; reproduce, duplicate, copy, resell or exploit any part of the Services; collect or track others' personal information; phish or pretext the Services; use robots, spiders, scraping or data extraction tools, AI agents, or automated means to access the Services; or bypass security or access-control measures.
We may suspend or terminate your account if you breach this section.
SECTION 14 — AGENTS
14.1 This section applies if you use, allow, enable or cause the deployment of an Agent to access or interact with the Services. "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity, and that can run without direct supervision.
14.2 No Agent may access or interact with the Services unless it identifies itself and operates in accordance with 14.4 below, or where we have asked that Agent to stop.
14.3 We may limit, including by technical measures, whether and how any Agent accesses the Services.
14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request is from an Agent, by including "Agent" in the user agent string; (ii) not conceal that interactions are from an Agent, including by mimicking human behaviour or circumventing CAPTCHAs; (iii) respond truthfully when asked whether interactions come from a human or a computer; and (iv) not circumvent measures intended to control Agent access.
SECTION 15 — SUSPENSION AND TERMINATION
We may suspend or end your access to the Services where you have breached these Terms, where we reasonably suspect unlawful activity, or where we discontinue the Services. Except in cases of serious breach or where the law requires otherwise, we will give you reasonable notice.
Termination does not affect any order already accepted, or any rights or refunds owed to you.
The following sections survive termination: Intellectual Property, Feedback, Suspension and Termination, Our Liability, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and Privacy.
SECTION 16 — INFORMATION ON THE SERVICES
General information on the Services — including guides, styling notes and care advice — is provided for information only. We do not warrant that it is complete or suitable for your particular circumstances.
This does not limit our responsibility for the products we sell you, or for information we give you about them, on which you are entitled to rely.
SECTION 17 — OUR LIABILITY
Nothing in these Terms limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of your statutory rights under the Consumer Rights Act 2015, including the rights that goods are of satisfactory quality, fit for purpose, and as described;
- defective products under the Consumer Protection Act 1987;
- any other liability that cannot be excluded or limited by law.
Subject to the above, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable at the time the contract was formed.
We do not supply products for business use. If you use a product for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
SECTION 18 — YOUR RESPONSIBILITY
If you use the Services in breach of these Terms and this causes us loss, or causes a third party to bring a claim against us, you are responsible for that loss to the extent it results from your breach.
This does not apply to ordinary use of the Services as a consumer, and does not affect your statutory rights.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, it will be severed and the remaining provisions will continue in full force.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.
These Terms, together with the policies referenced in them, form the entire agreement between you and us regarding your use of the Services.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our written consent.
We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens, and will ensure the transfer does not affect your rights.
SECTION 22 — GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your home country. Otherwise, the courts of England and Wales have non-exclusive jurisdiction.
Complaints. If something has gone wrong, please contact us first at hello@zaibuk.com. We aim to respond within 48 hours, Monday to Friday, excluding UK public holidays, and to resolve complaints within five working days.
SECTION 23 — HEADINGS
Headings are for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
You can review the current version of these Terms at any time on this page.
We may update these Terms from time to time. Any changes will apply to orders placed after the updated version is posted — the version in force when you place your order is the one that governs it. We will notify you of material changes where the law requires.
SECTION 25 — CONTACT INFORMATION
Questions about these Terms should be sent to hello@zaibuk.com.
ZAIB GLOBAL LTD Trading as ZAIB UK 5 Kellett Street, Uxbridge, England, UB10 0TX Email: hello@zaibuk.com Registered in England and Wales, company number 16199400