Shipping policy

Where we deliver

We deliver to addresses within the United Kingdom only. We do not ship internationally at this time.

Delivery cost

Delivery is free on all UK orders.

Processing and delivery times

Delivery timescales vary by product. The expected timescale for each item is stated in the description on its product page — this applies to both ready-to-wear and made-to-measure pieces. Please check the product page before ordering.

Made-to-measure and custom-stitched items require production time and will take longer than ready-to-wear pieces. Where we need to discuss tailoring details with you, this may extend the timescale further.

Where no timescale is stated for an item, we will deliver it within 30 days of your order.

Orders are processed Monday to Friday, excluding UK public holidays.

Carrier and tracking

We dispatch using Royal Mail Tracked 48 and DPD. You will receive tracking details by email once your order leaves us.

Delays

Occasionally, delivery may be delayed by circumstances outside our control, including courier delays and adverse weather. We will keep you informed if this affects your order.

If your order has not arrived within 10 working days of the estimated delivery date, contact us at hello@zaibuk.com and we will investigate with the carrier.

Goods remain at our risk until they are delivered into your possession. If a parcel goes missing in transit, we will resolve it with the carrier and either resend your order or refund you in full.

Orders with multiple items

Where your order contains both ready-to-wear and made-to-measure items, they may be dispatched separately as each becomes ready. You will receive tracking for each parcel.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot be held responsible for orders sent to an address entered incorrectly. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery, which may incur a further delivery charge.

Customs and import charges

All orders are dispatched from our UK warehouse. No customs duties or import charges apply to your delivery.

Contact

Questions about your delivery? Email hello@zaibuk.com or call +44 7300 998338. We reply within 48 hours, Monday to Friday, excluding UK public holidays.